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Temporary Change in Remote Sales/Shipping Policy

With the current Social Distance era, Stafford's Rugs will be changing the remote sales/shipping policy.

People purchasing rugs from out of town locations can now buy rugs from the site and have the option to return.

If a client purchases a rug remotely and on arrival finds the colors/condition/pile/etc were significantly different than what was expected from the pictures, the client has the option to return the rug for the full price (Shipping fees will not be refunded).

The client must notify me of the desire to return within 48 hours of arrival.

The client will provide packaging and shipping back to Stafford's Rugs and the full price of the rug will be refunded after the rug is received and inspected

This process will not be fully automated, and I will need to be contacted to work out the location and costs

This return policy only applies to clients that place remote orders. It will not apply to clients who purchase rugs on site.


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